Frequently Asked Questions

Questions

Answers

How does the Edensure ES3 service work?

Once we have installed ES3 at your site, the service will then provide you with regular comprehensive monthly reports detailing the exact source of your wet stock loss.

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Is it easy to use?

Yes, in fact you don’t really have to ‘use’ anything. The Edensure ES3 service precisely monitors your wet stock; if you have a problem, no matter how big or small, rest assured we will tell you about it straight away so you can do something about it.

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Will I be able to understand the information on my Edensure monthly reports?

Yes, we provide you with an overall summary wet stock report for the month, as well as more detailed reports on specific areas.  We have designed our reports using display charts and graphs which are easy to understand and indicate your biggest areas of loss.  An example of a monthly summary report is available on our website (see ‘example report’ page).

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What happens if I have a problem or need to speak to someone about my monthly report?

You can speak to an Edensure advisor by calling 0191 516 6248 between 9am and 5pm Monday to Friday.

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Are there certain requirements which my forecourt must meet in order for me to install Edensure ES3?

Yes, you must have the following equipment:

  • Point of Sale System
  • Automatic Tank Gauge
  • Telephone Line

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How much does the Edensure ES3 service cost?

All new customers are required to pay an initial sum of £390 (plus VAT) when they place their order; this covers the cost for the first three months of the Edensure ES3 service. After this initial period the Edensure ES3 service is charged at a monthly rate of £130 (plus VAT) per forecourt.  We do not charge an installation fee.

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How do I pay for the service?

All new customers are required to pay an initial sum of £390 (plus VAT) when they place their order; this covers the cost for the first three months of the Edensure ES3 service.  This amount can be paid by credit or debit card through the payment facility on our website.  When we come to install your ES3 service, we will ask you to complete a direct debit form for regular monthly payments of £130 (plus VAT) thereafter. 

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Will I be tied into a contract?

No, if you change your mind within the first three months from the date of installation, we will cancel the service free of charge. After the first three months Edensure operates an annual contract for each customer; this will begin on the day of installation.

icon_pdf.gif Edensure Refund and Cancellation policy

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Is it secure to pay online?

Yes, our website uses a certified Sec Pay facility.  Once you place your order you will receive an official confirmation via email.

 

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What happens once I have placed my order?

We will confirm the details by post and contact you using the telephone number(s) you provide to arrange an installation date.

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How long will it be before my Edensure ES3 solution is installed?

We guarantee to visit your forecourt for installation within 30 days of you placing your order.

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When do I start paying for the service?

Your contract begins on the day of installation at your forecourt.

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If I change my mind can I cancel the service from Edensure?

Yes, if you change your mind within the first three months from the date of installation, we will cancel the service free of charge. 

If you change your mind outside of the first three months you can still cancel but will incur a cancellation charge. 

icon_pdf.gif Edensure Refund and Cancellation policy


 

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Who can I talk to about Edensure ES3?

You can speak to an Edensure advisor by calling 0845 094 6390between 9am and 5pm Monday to Friday.

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What is the Returns Policy?

For more information on the Edensure Cancellation and Returns policy please read the following document.

icon_pdf.gif Edensure Refund and Cancellation policy

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Are you ISO accredited?

Yes, we received accreditation by SGS in May 2006 and we have recently passed our yearly audit.

 PC ISO9001 UKAS.jpg

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This page was printed from www.edensure.co.uk.
All information is Copyright Edensure Limited 2008
Contact Edensure at: eGasStation Europe Limited,Business & Innovation Centre, Wearfield, Enterprise Park East, Sunderland, SR5 2TA, United Kingdom
TEL: +44 (0)191 516 6248 Fax: +44 (0)191 516 6005 Email: info@edensure.com